Performance-Driven Results Achieved for Grocer
10 Weeks
Stabilized warehouse operations
Eliminated
lost sales and reduced “out of stocks”
50%
Reduction in cost per unit
Maximized Sales
During seasonal peaks
Reduced
total warehouse staff due to increased productivity
Customer Profile
One of the largest grocery chains in the U.S., with hundreds of retail locations and dozens of distribution and fulfillment centers across the country.
The Challenges
- Significant difficulty keeping warehouse operations stable due to labor issues in specific markets.
- Volume spikes from weather events and seasonal surges causing increased demand.
- Volatility in the labor market leading to excessive turnover within teams and low productivity.
- Unsuccessful recruiting internally and through temp agencies due to a small market.
Our Customized Solution
- Detailed operations assessment by capstone engineers.
- Inbound services such as scheduling receiving, unloading and put-away.
- Outbound services of order selection, picking, and loading.
- Data-driven insights for consistent improvement of all warehouse services.
Our Approach
The Capstone TacOps Solution provided an agile, critical support response to stabilize operations:
- Deployed an travel team of 10 fully trained, high-performing warehousing specialists and one manager within 72 hours.
- Added an additional 20 on-site specialists to quickly stabilize warehouse operations.
- Increased performance efficiency and production by solving labor storages.
- Provided immediate relief in the middle of the holiday season peak.