Capstone’s On-Demand Team Resolves Labor Challenges For A Large U.S. Grocer

Customer Profile

One of the largest grocery chains in the U.S., with hundreds of retail locations and dozens of distribution and fulfillment centers across the country.

The Challenges

• Significant difficulty keeping warehouse operations stable due to labor issues in specific markets.
• Volume spikes from weather events and seasonal surges causing increased demand.
• Volatility in the labor market leading to excessive turnover and low productivity.
• Unsuccessful recruiting internally and through temp agencies due to a small market.

Our Customized Solution

• Detailed operations assessment by capstone engineers.
• Inbound services such as scheduling receiving, unloading and put-away.
• Outbound services of order selection, picking, and loading.
• Data-driven insights for consistent improvement of all warehouse services.

Our Approach

The Capstone TacOps Solution provides critical support to stabilize operations:

• Deployed a travel team of 10 fully trained, high-performing warehousing specialists and one manager within 72 hours.
• Added an additional 20 on-site specialists to quickly stabilize warehouse operations.
• Increased performance efficiency and production by solving labor storages.
• Provided immediate relief in the middle ofthe holiday season peak.